Shipping Policy

Shipping Policy for Platefully Yours

Effective Date: 04.04.2025

At Platefully Yours, we aim to provide reliable and efficient shipping services to ensure your partyware arrives on time and in perfect condition. Please review our shipping policy below for details.

1. Shipping Locations

We ship Australia-wide, including all major cities and regional areas. At this time, we do not offer international shipping.

2. Shipping Partner

We partner with Transdirect to handle all deliveries. Orders are dispatched daily to ensure timely delivery.

3. Order Processing Time

  • Orders placed before 5:00 PM AEST will be processed and shipped the following business day.
  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Timeframes

Delivery times vary depending on your location:

  • Metro Areas: 2–5 business days.
  • Regional Areas: 5–10 business days.

Please note that these timeframes are estimates and may be affected by external factors such as carrier delays or public holidays.

5. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. These costs are non-refundable.

6. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the Transdirect website.

7. Missing or Delayed Deliveries

If your order has not arrived within the estimated timeframe, please contact us at info@platefullyyours.com.au or call 1300 309 716. We will work with our shipping partner to resolve the issue as quickly as possible.

8. Incorrect Shipping Details

Please ensure your shipping information is accurate at the time of purchase. Platefully Yours is not responsible for delays or lost packages due to incorrect addresses.

9. Damaged or Lost Packages

We take great care in packaging your orders. However, if your package arrives damaged or is lost during transit, please contact us immediately at info@platefullyyours.com.au with your order number and photos (if applicable). We will assist you in resolving the issue.

10. Questions

If you have any questions or concerns about our shipping policy, feel free to get in touch:

Platefully Yours
Email: info@platefullyyours.com.au
Phone: 1300 309 716